TrojanUVMax® Water Disinfection System
CPSC Recall #04-129 — April 27, 2004
Recall Summary
| Recall Number | 04-129 |
| Recall Date | April 27, 2004 |
| Remedy Type | Replace, Repair |
| Units Affected | About 3,900 sold in the U.S. (About 12,500 sold worldwide) |
| Manufacturer | Trojan Technologies Inc., of London, Ontario, Canada |
| Manufactured In | The lamps were manufactured in the U.S. and the system is assembled in Canada. |
Where It Was Sold
| Water treatment dealers |
| plumbing stores and through direct- sales from plumbers from August 2000 through April 2004 for between $500 and $1 |
| 500. |
Product
TrojanUVMax® Water Disinfection System
Description
WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Trojan Technologies Inc., of London, Ontario, Canada, is voluntarily recalling about 3,900 (sold in the U.S.) TrojanUVMax Water Disinfection Systems. Some of the lamp pins used in these disinfection systems are improperly soldered, and can cause the units to overheat, posing a fire hazard.Name of product: TrojanUVMax® Water Disinfection SystemUnits: About 3,900 sold in the U.S. (About 12,500 sold worldwide)Manufacturer: Trojan Technologies Inc., of London, Ontario, CanadaHazard: Some of the lamp pins used in these disinfection systems are improperly soldered, and can cause the units to overheat, posing a fire hazard.Incidents/Injuries: Trojan Technologies has received 40 reports of the systems overheating worldwide, resulting in some damaged units. No injuries or other property damage have been reported.Description: The recalled TrojanUVMax system, designed for residential and light commercial application, uses ultraviolet light to disinfect water. "TROJANUVMAX" is written on the system's steel chamber. Models included in the recall are D, D Plus, E, E Plus, F, F Plus, Pro 7 and 15. Model numbers are written on the Underwriters Laboratories label on the power supply. No other Trojan Technologies model or product is included in this recall. The lamps were manufactured in the U.S. and the system is assembled in Canada.Sold at: Water treatment dealers, plumbing stores and through direct- sales from plumbers from August 2000 through April 2004 for between $500 and $1,500.Remedy: Contact Trojan Technologies to arrange a free lamp repair or replacement.Consumer Contact: Consumers can contact the firm by email at [email protected] or at 800-265-7246 anytime.
Hazard
Some of the lamp pins used in these disinfection systems are improperly soldered, and can cause the units to overheat, posing a fire hazard.
Incidents & Injuries
Trojan Technologies has received 40 reports of the systems overheating worldwide, resulting in some damaged units. No injuries or other property damage have been reported.
Remedy Instructions
Contact Trojan Technologies to arrange a free lamp repair or replacement.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace, Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.