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Fondue Sets: the Modern Set in White, Black, or Stainless; the Classic Set in White or Black

CPSC Recall #04-552 — May 23, 2004

Recall Summary

Recall Number04-552
Recall DateMay 23, 2004
Remedy TypeReplace
ManufacturerThe Fondue Factory LLC, of Boardman, Ohio
ImporterThe Fondue Factory LLC, of Boardman, Ohio
Manufactured InTaiwan

Where It Was Sold

Directly by The Fondue Factory LLC from April 2003 through February 2004 for about $45 for all of the sets except the Modern Set in stainless which sold for about $47.

Product

Fondue Sets: the Modern Set in White, Black, or Stainless; the Classic Set in White or Black

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), The Fondue Factory LLC, of Boardman, Ohio, is voluntarily recalling about 500 Fondue Sets. The top piece of glass that supports the fondue pot can shatter, posing a burn and laceration hazard to consumers. Name of Product: Fondue Sets: the Modern Set in White, Black, or Stainless; the Classic Set in White or BlackUnits: About 500Manufacturer/Importer: The Fondue Factory LLC, of Boardman, OhioHazard: The top piece of glass that supports the fondue pot can shatter, posing a burn and laceration hazard to consumers.Incidents/Injuries: The Fondue Factory LLC has received three reports of the glass breaking. There have been no injuries reported.Description: The recalled fondue sets include: the Modern Set I White (Item #10201), the Modern Set in Black (item #10202), the Modern Set in Stainless (Item # 10203), the Classic Set in White (Item # 10301), the Classic Set in Black (Item # 10302). The item number is printed on the invoice and on the assembly directions for the set.Sold: Directly by The Fondue Factory LLC from April 2003 through February 2004 for about $45 for all of the sets except the Modern Set in stainless which sold for about $47.Manufactured In: TaiwanRemedy: Stop using the recalled fondue pot immediately and contact the firm for a replacement wire frame stand that replaces the glass stand.Consumer Contact: Contact The Fondue Factory LLC at (866) 8-Fondue or via email at [email protected] or by mail at P.O. Box 3736, Boardman, OH 44513 for a replacement stand. The Fondue Factory LLC is directly contacting owners of these recalled products.

Hazard

The top piece of glass that supports the fondue pot can shatter, posing a burn and laceration hazard to consumers.

Incidents & Injuries

The Fondue Factory LLC has received three reports of the glass breaking. There have been no injuries reported.

Remedy Instructions

Stop using the recalled fondue pot immediately and contact the firm for a replacement wire frame stand that replaces the glass stand.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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