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Bamboo Torch

CPSC Recall #04-564 — July 14, 2004

Recall Summary

Recall Number04-564
Recall DateJuly 14, 2004
Remedy TypeRefund
Units AffectedAbout 36,000
ManufacturerJo-Ann Stores Inc., of Hudson, Ohio
Manufactured InHong Kong

Where It Was Sold

Jo-Ann Stores nationwide from February 2004 through April 2004 for about $10.

Product

Bamboo Torch

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Jo-Ann Stores Inc., of Hudson, Ohio, is voluntarily recalling about 36,000 bamboo torches. The plastic oil canister can melt when the torch is in use, posing a fire hazard. Name of Product: Bamboo TorchUnits: About 36,000Manufacturer: Jo-Ann Stores Inc., of Hudson, OhioHazard: The plastic oil canister can melt when the torch is in use, posing a fire hazard.Incidents/Injuries: Jo-Ann Stores Inc. has received seven reports of problems with the Bamboo Torches involving the canister melting while the torch was lit and in use. One minor burn injury was reported that did not require medical treatment.Description: The bamboo torch is made of bamboo and stands about five feet tall. The oil canister is housed at the top and the bottom has a spiked tip to stick into the ground. The oil canister is removable and has a black metal top with a hole for the wick to stick out. Instructions and warnings for the use of the product are written on the outside of the oil canister.Sold at: Jo-Ann Stores nationwide from February 2004 through April 2004 for about $10.Manufactured In: Hong KongRemedy: Consumers should stop using the recalled torch immediately and return it to a Jo-Ann Store location to receive a refund.Consumer Contact: Call Jo-Ann Stores at (877) 527-2677 Ext. 8454 between 8:30 a.m. and 5p.m. ET Monday through Friday.

Hazard

The plastic oil canister can melt when the torch is in use, posing a fire hazard.

Incidents & Injuries

Jo-Ann Stores Inc. has received seven reports of problems with the Bamboo Torches involving the canister melting while the torch was lit and in use. One minor burn injury was reported that did not require medical treatment.

Remedy Instructions

Consumers should stop using the recalled torch immediately and return it to a Jo-Ann Store location to receive a refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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