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Rival Crock-Pot® Slow Cookers

CPSC Recall #04-193 — August 4, 2004

Recall Summary

Recall Number04-193
Recall DateAugust 4, 2004
Remedy TypeReplace
Units Affected1.8 million
ManufacturerThe Holmes Group Inc., of Milford, Mass.
Manufactured InChina

Where It Was Sold

Wal-Mart
Kmart
Target
and additional discount department stores nationwide from January 1999 through May 2002 for between $15 and $40.

Product

Rival Crock-Pot® Slow Cookers

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), The Holmes Group Inc., of Milford, Mass., is voluntarily recalling 1.8 million Rival Slow Cookers. The handles on the base of the slow cookers can break, posing a risk of burns from hot contents spilling onto consumers.Name of product: Rival Crock-Pot® Slow CookersUnits: 1.8 millionManufacturer: The Holmes Group Inc., of Milford, Mass.Hazard: The handles on the base of the slow cookers can break, posing a risk of burns from hot contents spilling onto consumers.Incidents/Injuries: CPSC has received 45 reports of handles breaking, including 14 reports of consumers who reported burn injuries from the hot contents.Description: Only Rival Crock-Pot® slow cookers with model numbers 3040, 3735, 5025, 5070 and 5445 manufactured before May 2002 are included in the recall. The model number is printed on the UL label located on the bottom of the base. The recalled Rival slow cooker has a removable ceramic bowl that sits inside of a metal base. The Rival logo is printed on the front of the unit above the control knob. The bases are round or oval in shape and were sold in various colors and designs. A date code is stamped onto the plug at the end of the power cord attached to each unit. The first two digits represent the week of manufacture, and the last two digits represent the year of manufacture. Any plug with a date code from 0199 (1st week of 1999) to 1802 (18th week of 2002) is included in this recall.Sold at: Wal-Mart, Kmart, Target, and additional discount department stores nationwide from January 1999 through May 2002 for between $15 and $40.Manufactured in: ChinaRemedy: Consumers should immediately stop using the product and contact The Holmes Group to receive instructions on receiving a replacement base.Consumer Contact: Contact The Holmes Group at (800) 299-1284 anytime or visit the firm's website at www.rivalrecall.com.

Hazard

The handles on the base of the slow cookers can break, posing a risk of burns from hot contents spilling onto consumers.

Incidents & Injuries

CPSC has received 45 reports of handles breaking, including 14 reports of consumers who reported burn injuries from the hot contents.

Remedy Instructions

Consumers should immediately stop using the product and contact The Holmes Group to receive instructions on receiving a replacement base.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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