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Freestanding ranges, double ovens, and oven-microwave combinations

CPSC Recall #04-577 — August 25, 2004

Recall Summary

Recall Number04-577
Recall DateAugust 25, 2004
Remedy TypeRepair
Units Affected24,500
ManufacturerWhirlpool Corp. of Benton Harbor, Mich.
Manufactured InUnited States

Where It Was Sold

Department
mass merchandise and appliance stores nationwide
as well as home builders
sold the recalled units from April 2004 through July 2004. The Whirlpool Oven-Micro Combo sold for between $2200 and $2720
the Whirlpool Double Wall Oven for between $930 and $1350
the KitchenAid Oven-Micro Combo for between $2300 and $3740 and the KitchenAid Free Standing Range for between $850 and $1230.

Product

Freestanding ranges, double ovens, and oven-microwave combinations

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Whirlpool Corp. of Benton Harbor, Mich. is voluntarily recalling 24,500 Freestanding ranges, double ovens, and oven-microwave combinations. All of the appliances use faulty wiring, which can overheat, melt through the insulation and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded.Name of product: Freestanding ranges, double ovens, and oven-microwave combinationsUnits: 24,500Manufacturer: Whirlpool Corp. of Benton Harbor, Mich.Hazard: All of the appliances use faulty wiring, which can overheat, melt through the insulation, and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded.INCIDENTS/INJURIES: Whirlpool has received no reports of incidents. This recall is being conducted to prevent the possibility of injuries.Description: The recall involves Whirlpool and KitchenAid brand freestanding ranges, double ovens, and oven-microwave combination products with the following model and serial numbers:BrandProductModel NumbersSerial Number RangeWhirlpoolOven-microwave combinationGSCXR15 - XR25WhirlpoolDouble wall ovenRBDXR15 - XR25KitchenAidOven-microwave combinationKEHCKEMCXR15 - XR25KitchenAidElectric free standing rangeKERA2KERI2RR15 - RR25The model and serial numbers are located on a label inside the door of the units.Manufactured In: United StatesSold At: Department, mass merchandise and appliance stores nationwide, as well as home builders, sold the recalled units from April 2004 through July 2004. The Whirlpool Oven-Micro Combo sold for between $2200 and $2720, the Whirlpool Double Wall Oven for between $930 and $1350, the KitchenAid Oven-Micro Combo for between $2300 and $3740 and the KitchenAid Free Standing Range for between $850 and $1230.Remedy: Consumers should immediately stop using the product, unplug it by shutting off the fuse or circuit breaker, and contact Whirlpool for a free repair.Consumer Contact: Consumer should call Whirlpool toll-free at (866) 770-6751 between 8 a.m. and 9 p.m. ET Monday through Friday or between 8 a.m. and 4:30 p.m. ET on Saturday to schedule the free repair.

Hazard

All of the appliances use faulty wiring, which can overheat, melt through the insulation, and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded.

Incidents & Injuries

Whirlpool has received no reports of incidents.

Remedy Instructions

Consumers should immediately stop using the product, unplug it by shutting off the fuse or circuit breaker, and contact Whirlpool for a free repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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