Lexmark, Dell and IBM Laser Printers
CPSC Recall #04-211 — September 6, 2004
Recall Summary
| Recall Number | 04-211 |
| Recall Date | September 6, 2004 |
| Remedy Type | Replace |
| Units Affected | 39,431 |
| Manufacturer | Lexmark International Inc., of Lexington, Ky. |
| Manufactured In | China |
Where It Was Sold
| These Lexmark printers were sold directly through distributors |
| and at electronic |
| office supply and computer stores. IBM printers were sold directly through authorized distributors and resellers and via IBM's website. Dell printers were sold directly through the firm's website. These laser printers were sold from May 2004 through August 2004 for about $200. |
Product
Lexmark, Dell and IBM Laser Printers
Description
WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Lexmark International Inc., of Lexington, Ky. is voluntarily recalling 39,431 Lexmark, Dell and IBM Laser Printers. These printers can short-circuit, posing an electrical shock hazard to consumers. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.Name of product: Lexmark, Dell and IBM Laser PrintersUnits: 39,431Manufacturer: Lexmark International Inc., of Lexington, Ky.Hazard: These printers can short-circuit, posing an electrical shock hazard to consumers.Incidents/Injuries: None reported. This recall is being conducted to prevent the possibilities of incidents or injury.Description: The recall includes Lexmark, Dell and IBM brand laser printers. The brand name and model number for the Lexmark and IBM laser printers can be found on the front of the printer. For Dell laser printers, the brand name is on the front of the printer and the model number is inside the front cover. The recall includes the following model numbers: Lexmark E232, E232t, E330, E332n, E332tn; IBM Infoprint 1412, 1412n; Dell 1700 and 1700n.Sold at: These Lexmark printers were sold directly through distributors, and at electronic, office supply and computer stores. IBM printers were sold directly through authorized distributors and resellers and via IBM's website. Dell printers were sold directly through the firm's website. These laser printers were sold from May 2004 through August 2004 for about $200.Manufactured in: ChinaRemedy: Consumers should immediately stop using the laser printer, unplug it, and contact their corresponding laser printer company to register their product to receive a free replacement laser printer.Consumer Contact: For more information, contact Lexmark website at http://recall.lexmark.com or toll-free at (877) 877-6218 between 9 a.m. and 9 p.m. ET Monday through Friday or between Noon and 6 p.m. ET on Saturday; Dell website at www.1700printer.com or toll-free at Dell (888) 245-3959 between 8 a.m. and 6 p.m. CT Monday through Friday; or IBM website at www.printers.ibm.com or toll-free at (800) 426-7378 anytime.Media Contacts: Julane Hamon, Lexmark International at (859) 232-1536, or [email protected]. Don Canfield, IBM at (303)924-4644 or [email protected]. Jennifer Richard, Dell, at (512) 723-3309 or [email protected].
Hazard
These printers can short-circuit, posing an electrical shock hazard to consumers.
Incidents & Injuries
None reported.
Remedy Instructions
Consumers should immediately stop using the laser printer, unplug it, and contact their corresponding laser printer company to register their product to receive a free replacement laser printer.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.