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NCR Universal Inkjet Refill Kits

CPSC Recall #04-215 — September 14, 2004

Recall Summary

Recall Number04-215
Recall DateSeptember 14, 2004
Remedy TypeReplace
Units AffectedAbout 78,000
ManufacturerNCR Corp., of Dayton, Ohio
Manufactured InChina

Where It Was Sold

Big Lots and Walgreens nationwide from April 2004 through June 2004 for about $12.

Product

NCR Universal Inkjet Refill Kits

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), NCR Corp., of Dayton, Ohio is voluntarily recalling about 48,000 NCR Universal Inkjet Refill Kits. The product does not have required child-resistant packaging or required warning labels. The product contains ethylene glycol, posing an ingestion hazard to young children.Name of product: NCR Universal Inkjet Refill KitsUnits: About 78,000Manufacturer: NCR Corp., of Dayton, OhioHazard: The product does not have required child-resistant packaging or required warning labels. The product contains ethylene glycol, posing an ingestion hazard to young children.Incidents/Injuries: None reported.Description: The recalled kits were sold in a clear plastic package with color or black ink. The black ink kits have model numbers 943264 and 999292 and the color ink kits have model number 999289 printed on the side panel above the UPC code. The two black inkjet sets contain four plastic bottles of black ink, two plastic bottles of cleaning fluid and one toolkit. The color inkjet set contains six plastic bottles of colored ink, two plastic bottles of cleaning solution and one toolkit.Sold at: Big Lots and Walgreens nationwide from April 2004 through June 2004 for about $12.Manufactured in: ChinaRemedy: Consumers should immediately remove the kits out of the reach of young children and return to the store where purchased to receive a refund or a free replacement kit.Consumer Contact: Contact NCR Corp. at (800) 279-0203 between 8 a.m. and 4:30 p.m. ET Monday through Friday, e-mail the firm at [email protected] or visit the firm's website at www.ncr.com.

Hazard

The product does not have required child-resistant packaging or required warning labels. The product contains ethylene glycol, posing an ingestion hazard to young children.

Incidents & Injuries

None reported.

Remedy Instructions

Consumers should immediately remove the kits out of the reach of young children and return to the store where purchased to receive a refund or a free replacement kit.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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