Atomi Smart Heaters
CPSC Recall #24-298 — July 11, 2024
Recall Summary
| Recall Number | 24-298 |
| Recall Date | July 11, 2024 |
| Remedy Type | Refund |
| Units Affected | About 99,400 (In addition, about 10,700 were sold in Canada) |
| Importer | Atomi Smart, of New York |
| Manufactured In | China |
Where It Was Sold
| Amazon |
| Ace Hardware |
| Atomiusa.com |
| Best Buy |
| BJʼs Wholesale Club |
| Costco |
| Hammacher Schlemmer |
| Home Depot |
| Lowes.com |
| Menards |
| Sam's Club and Walmart stores nationwide from October 2019 through April 2024 for between $80 and $150 |
| depending on the model. |
Product
Atomi Smart Heaters
Description
This recall involves Atomi Smart Heaters, tower models AT1323, AT1481, AT1520 and AT1632; tabletop models AT1482 and AT1521; and wall heater model AT1635. These portable electric heaters were sold in black, silver or white color, depending on the model. The tower heater models measure about 26-28 inches tall and 8-11 inches wide. The tabletop heater models measure about 18 inches tall and eight inches wide. The wall heater models measure about 17 inches tall and 23 inches wide. The model number can be found on a product identification sticker on the bottom of the unit. Product NameModel NumberAtomi Smart Tower HeaterAT1323Atomi Smart Tower HeaterAT1481Atomi Smart Tower HeaterAT1520Atomi Smart Tabletop HeaterAT1482Atomi Smart Tabletop HeaterAT1521Atomi Smart Tower HeaterAT1632Atomi Smart Wall HeaterAT1635
Hazard
The recalled smart heaters can turn on without user input, posing fire and burn hazards.
Incidents & Injuries
The firm has received one report of the heater turning on without user input. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled heaters, unplug the units, and follow the instructions online at www.atomiheaterrecall.com to receive a full refund. Consumers will be asked to cut the unplugged unit’s power cord and upload a photograph of the cut cord, as well as a photograph of the manufacturer’s label on the underside of their units during the registration process.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.