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Orchestro Espresso Makers

CPSC Recall #06-089 — February 14, 2006

Recall Summary

Recall Number06-089
Recall DateFebruary 14, 2006
Remedy TypeRepair
Units AffectedAbout 2,100
ManufacturerEugster/Frismag of Switzerland
ImporterKrups, of Medford, Mass.
Manufactured InSwitzerland

Where It Was Sold

Department stores and independent specialty stores nationwide from January 1999 through November 2005 for about $850.

Product

Orchestro Espresso Makers

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Krups, of Medford, Mass. is recalling about 2,100 Orchestro Espresso Makers. The electrical connectors in the espresso machine can erode, posing a fire hazard.Name of Product: Orchestro Espresso MakersUnits: About 2,100Importer: Krups, of Medford, Mass.Manufacturer: Eugster/Frismag of SwitzerlandHazard: The electrical connectors in the espresso machine can erode, posing a fire hazard.Incidents/Injuries: None reported.Description: The recalled espresso makers are black and silver, have a silver control panel, and can make two cups of espresso at once. The word "KRUPS" is printed on the front of the machine. The model number and factory mark are stamped on a silver sticker on the bottom of the machine. The following are the recalled models:Model NumberFactory Mark889-45F8894556890-41F8904156Sold at: Department stores and independent specialty stores nationwide from January 1999 through November 2005 for about $850.Manufactured in: SwitzerlandRemedy: Consumers should immediately stop using the espresso machines and contact Krups for a free repair.Consumer Contact: For information on how to return the product and arrange for a free repair, consumers should contact Krups at 800-526-5377 between 8 a.m. to 6 p.m. ET Monday through Friday or visit the company's website at www.krupsusa.com.

Hazard

The electrical connectors in the espresso machine can erode, posing a fire hazard.

Incidents & Injuries

None reported.

Remedy Instructions

Consumers should immediately stop using the espresso machines and contact Krups for a free repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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