Siemens SolarReady Meter Combos
CPSC Recall #24-346 — August 22, 2024
Recall Summary
| Recall Number | 24-346 |
| Recall Date | August 22, 2024 |
| Remedy Type | Replace, Repair |
| Units Affected | About 3,910 |
| Importer | Siemens Industry Inc., of Alpharetta, Georgia |
| Manufactured In | Mexico |
Where It Was Sold
| Electrical distributors nationwide from August 2021 through April 2024 for between about $640 and $990 |
| depending on the model. |
Product
Siemens SolarReady Meter Combos
Description
This recall involves SolarReady Meter Combos with catalog numbers MC2442S1200SC and MC2442S1200FC, manufactured from August 2021 through August 2022. The catalog number and date stamp are located on a label on the inside of the front panel of the solar meter. This product serves as the connection point between the utility power supply, a rooftop solar system, and the main electrical panel serving a home. Depending on the installation, the panel within this product could contain the branch breaker circuits (breaker box) for the entire home or part of the home. This panel also contains the main breaker service disconnect for the whole home’s power.
Hazard
An interior connection in the recalled Siemens SolarReady Meter Combos can overheat, posing a fire hazard.
Incidents & Injuries
The firm has received eight reports of overheating, including one report of a localized fire. No injuries have been reported.
Remedy Instructions
Contact Siemens to determine if your SolarReady Meter Combo is included in this recall. Siemens will arrange for an on-site inspection, and repair or replacement of recalled meter combos by a licensed contractor at no cost to the consumer. Siemens is contacting distributors directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace, Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.