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Therma Drinking Glasses

CPSC Recall #06-579 — September 18, 2006

Recall Summary

Recall Number06-579
Recall DateSeptember 18, 2006
Remedy TypeRefund
Units AffectedAbout 2,200 sets of four glasses

Where It Was Sold

QVC through television
its Web page and its toll-free number from June 2006 through July 2006 for $28 for the 8 oz. glasses and $30 for the 13 oz. glasses
plus about $5 shipping and handling.

Product

Therma Drinking Glasses

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), QVC Inc., of West Chester, Pa. and Stafford Worldwide Marketing, of Northvale, N.J., are voluntarily recalling about 2,200 sets of four Therma Drinking Glasses. The inner walls of the double-walled glasses can break during use, posing a laceration hazard to consumers.Name of Product: Therma Drinking GlassesUnits: About 2,200 sets of four glassesRetailer: QVC Inc., of West Chester, Pa.Distributor: Stafford Worldwide Marketing, of Northvale, N.J.Hazard: The inner walls of the double-walled glasses can break during use, posing a laceration hazard to consumers.Incidents/Injuries: QVC has received 11 reports of incidents in which the glasses broke during use. Two consumers reported receiving lacerations to the hand.Description: The products are sets of four 8 oz. and 13 oz. double-walled glasses.Sold by: QVC through television, its Web page and its toll-free number from June 2006 through July 2006 for $28 for the 8 oz. glasses and $30 for the 13 oz. glasses, plus about $5 shipping and handling.Remedy: Consumers should stop using the glasses immediately. QVC has notified each customer by telephone and mail to stop using the glasses and to dispose of them safely. QVC will refund the purchase price of the glasses to each purchaser who returns a postage pre-paid acknowledgement that they have disposed of the glasses as instructed.Consumer Contact: For more information, call QVC at (800) 367-9444 between 7 a.m. and 1 a.m. ET any day, or visit QVC's Web site at www.qvc.com.

Hazard

The inner walls of the double-walled glasses can break during use, posing a laceration hazard to consumers.

Incidents & Injuries

QVC has received 11 reports of incidents in which the glasses broke during use. Two consumers reported receiving lacerations to the hand.

Remedy Instructions

Consumers should stop using the glasses immediately. QVC has notified each customer by telephone and mail to stop using the glasses and to dispose of them safely. QVC will refund the purchase price of the glasses to each purchaser who returns a postage pre-paid acknowledgement that they have disposed of the glasses as instructed.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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