Gevalia Kaffe Combo Coffeemaker
CPSC Recall #07-534 — March 13, 2007
Recall Summary
| Recall Number | 07-534 |
| Recall Date | March 13, 2007 |
| Remedy Type | Refund, Replace |
| Units Affected | About 21,000 |
| Importer | Global Marketing Corp., of Parsippany, N.J. |
| Manufactured In | China |
Where It Was Sold
| The recalled coffeemaker was distributed directly to consumers who joined the Gevalia Kaffe program |
| and through catalog sales from September 2006 through January 2007. The coffeemakers are valued at about $90. |
Product
Gevalia Kaffe Combo Coffeemaker
Description
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Gevalia is voluntarily recalling about 21,000 Gevalia Kaffe Combo Coffeemakers (imported by Global Marketing Corp., of Parsippany, NJ). The heating element can melt the plastic outer shell, posing a burn hazard to consumers. Name of Product: Gevalia Kaffe Combo CoffeemakerUnits: About 21,000Importer: Global Marketing Corp., of Parsippany, N.J.Hazard: The heating element can melt the plastic outer shell, posing a burn hazard to consumers.Incidents/Injuries: Gevalia has received 28 reports of overheated coffeemakers, including 12 reports of damaged counter tops, and one report of a minor burn from spilled coffee.Description: The recalled product is a 12-cup programmable "Kaffe Combo" coffeemaker with model number CM830 and a glass carafe and two travel mugs. The name "Gevalia" is on the front of the coffeemaker and the model number is located on the bottom of the unit. No other Gevalia coffeemakers are affected by this recall.Distributed through: The recalled coffeemaker was distributed directly to consumers who joined the Gevalia Kaffe program, and through catalog sales from September 2006 through January 2007. The coffeemakers are valued at about $90.Manufactured in: ChinaRemedy: Consumers should immediately stop using the coffeemaker and contact Gevalia for a free replacement coffeemaker. Those consumers who purchased the coffeemaker will be offered the option of receiving a refund. Gevalia is contacting all registered consumers directly.Consumer Contact: Call Gevalia at (800) GEVALIA any time, or visit www.gevalia.com.
Hazard
The heating element can melt the plastic outer shell, posing a burn hazard to consumers.
Incidents & Injuries
Gevalia has received 28 reports of overheated coffeemakers, including 12 reports of damaged counter tops, and one report of a minor burn from spilled coffee.
Remedy Instructions
Consumers should immediately stop using the coffeemaker and contact Gevalia for a free replacement coffeemaker. Those consumers who purchased the coffeemaker will be offered the option of receiving a refund. Gevalia is contacting all registered consumers directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.