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Heartfelt Carpet Tiles

CPSC Recall #07-545 — May 8, 2007

Recall Summary

Recall Number07-545
Recall DateMay 8, 2007
Remedy TypeRefund
Units AffectedAbout 24,000 tiles
ManufacturerInterfaceFLOR LLC, LaGrange, Ga.
Manufactured InUnited States

Where It Was Sold

FLOR's Web site
home décor boutiques
and in the firm's catalog nationwide from January 2006 through December 2006 for about $12 per tile.

Product

Heartfelt Carpet Tiles

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), InterfaceFLOR LLC, LaGrange, Ga., is voluntarily recalling about 24,000 Heartfelt Carpet Tiles. Pin-like needles can be embedded in the carpet tiles, posing a puncture wound hazard to consumers.Name of Product: Heartfelt Carpet TilesUnits: About 24,000 tilesManufacturer: InterfaceFLOR LLC, LaGrange, Ga.Hazard: Pin-like needles can be embedded in the carpet tiles, posing a puncture wound hazard to consumers.Incidents/Injuries: FLOR has received three reports from consumers who have received a puncture, scratch or a small cut from coming into contact with needles in the carpet tiles. None of the injuries required outside medical attention.Description: The carpet tiles are made from a blend of wool and Kenaf, measure 20-inches by 20-inches and come in colors Corazon (beige), Herz (gray), and Coeur (light gray) The tiles have, "Made in USA" embossed on the bottom of each tile.Sold on: FLOR's Web site, home décor boutiques, and in the firm's catalog nationwide from January 2006 through December 2006 for about $12 per tile.Remedy: Consumers will receive a full refund when the tiles are returned, or free replacement tiles of an equal value. The company is directly notifying those consumers who purchased the affected tiles on-line or through their catalog.Consumer Contact: For more information, contact FLOR at (866) 281-3567 between 9 a.m. and 5:30 p.m. CT Monday through Friday, or visit www.florcatalog.com.

Hazard

Pin-like needles can be embedded in the carpet tiles, posing a puncture wound hazard to consumers.

Incidents & Injuries

FLOR has received three reports from consumers who have received a puncture, scratch or a small cut from coming into contact with needles in the carpet tiles. None of the injuries required outside medical attention.

Remedy Instructions

Consumers will receive a full refund when the tiles are returned, or free replacement tiles of an equal value. The company is directly notifying those consumers who purchased the affected tiles on-line or through their catalog.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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