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GE Monogram® Professional Gas Ranges

CPSC Recall #07-555 — June 5, 2007

Recall Summary

Recall Number07-555
Recall DateJune 5, 2007
Remedy TypeRepair
Units AffectedAbout 2,600
ManufacturerGE Consumer & Industrial, of Louisville, Ky.
Manufactured InUnited States

Where It Was Sold

Home builders and appliance stores nationwide from October 2005 through February 2007 for between $4
000 and $6
000.

Product

GE Monogram® Professional Gas Ranges

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), GE Consumer & Industrial, of Louisville, Ky., is voluntarily recalling about 2,600 GE Monogram® Professional Gas Ranges. These ranges have a design flaw that can cause an electrical arc between the wiring and griddle gas supply tube, posing a fire hazard. Name of Product: GE Monogram® Professional Gas RangesUnits: About 2,600Manufacturer: GE Consumer & Industrial, of Louisville, Ky.Hazard: These ranges have a design flaw that can cause an electrical arc between the wiring and griddle gas supply tube, posing a fire hazard.Incidents/Injuries: GE has received reports of six incidents of gas leaking from the griddle gas supply tube, resulting in five fires under the range top. One consumer has reported burns to her hands and two consumers have reported smoke damage.Description: This recall includes 36-inch and 48-inch stainless steel Monogram Pro ranges with griddles. They are fueled either by LP or natural gas and manufactured from October 2005 through May 16, 2006. The recall includes the following ranges: Models ZDP48N6DHSS, ZDP48L6DHSS, ZDP36N4DHSS and ZDP36L4DHSS. The recalled range models have a serial letter plus serial number combination as shown below.Serial Letter+Serial NumberTH+212588 through 213353VH+123456 through 712240ZH+210545 through 800064AL+200002 through 207337DL+200215 through 980416FL+202073 through 500677GL+000468 through 900468HL+202850 through 203252To find the manufacture date, and model and serial numbers, look underneath the top ledge (the "bull nose") above the range controls.Sold at: Home builders and appliance stores nationwide from October 2005 through February 2007 for between $4,000 and $6,000.Manufactured in: United StatesRemedy: Customers with a recalled range should stop using it immediately and contact GE for further instructions and to schedule a free, in-home repair.Consumer Contact: For more information, call GE Consumer & Industrial toll-free at (877) 546-0116 between 8 a.m. and 8 p.m. ET Monday through Friday and between 8 a.m. and 2 p.m. ET on Saturday, or visit the firm's website at http://geappliances.com.Firm's Media Contact: Kim Freeman at (502) 452-7819 or [email protected]

Hazard

These ranges have a design flaw that can cause an electrical arc between the wiring and griddle gas supply tube, posing a fire hazard.

Incidents & Injuries

GE has received reports of six incidents of gas leaking from the griddle gas supply tube, resulting in five fires under the range top. One consumer has reported burns to her hands and two consumers have reported smoke damage.

Remedy Instructions

Customers with a recalled range should stop using it immediately and contact GE for further instructions and to schedule a free, in-home repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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