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Thermador® Brand Built-In Ovens

CPSC Recall #07-228 — June 28, 2007

Recall Summary

Recall Number07-228
Recall DateJune 28, 2007
Remedy TypeInspect, Repair
Units AffectedAbout 42,000
ManufacturerBSH Home Appliances Corp., of Huntington Beach, Calif.
Manufactured InUnited States

Where It Was Sold

Appliance and specialty stores nationwide from November 2004 through May 2007 for between $2
400 and $3
900.

Product

Thermador® Brand Built-In Ovens

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), BSH Home Appliances Corp., of Huntington Beach, Calif., is voluntarily recalling about 42,000 Thermador Brand Built-In Ovens. The oven can have gaps in the insulation where overheating can occur and when used in the self-cleaning mode it can cause nearby cabinets to overheat. This can pose a fire hazard to consumers.Name of Product: Thermador® Brand Built-In OvensUnits: About 42,000Manufacturer: BSH Home Appliances Corp., of Huntington Beach, Calif.Hazard: The oven can have gaps in the insulation where overheating can occur and when used in the self-cleaning mode it can cause nearby cabinets to overheat. This can pose a fire hazard to consumers.Incidents/Injuries: BSH Home Appliances has received ten reports of incidents including one which resulted in a fire that caused extensive property damage. No injuries have been reported.Description: This recall involves Thermador® Brand built-in single ovens and combination models which have a conventional oven and a microwave. The model numbers of the single ovens are C271B, C301B, SEC271B and SEC301B. The model numbers of the combination models are SEM272B, SEM302B, SEMW272B and SEMW302B. The ovens have date codes between FD8403 and FD8701. The model number and date code can be found on the underside of the control panel.Sold at: Appliance and specialty stores nationwide from November 2004 through May 2007 for between $2,400 and $3,900.Manufactured in: United StatesRemedy: Consumers should stop using the oven's self-cleaning mode and contact BSH Home Appliances immediately to schedule an inspection and free repair, if necessary.Consumer Contact: BSH Home Appliances at (800) 701-5230 between 7 a.m. and 11 p.m. ET Monday through Friday. For more information, visit the firm's website at www.thermador.com.

Hazard

The oven can have gaps in the insulation where overheating can occur and when used in the self-cleaning mode it can cause nearby cabinets to overheat. This can pose a fire hazard to consumers.

Incidents & Injuries

BSH Home Appliances has received ten reports of incidents including one which resulted in a fire that caused extensive property damage. No injuries have been reported.

Remedy Instructions

Consumers should stop using the oven's self-cleaning mode and contact BSH Home Appliances immediately to schedule an inspection and free repair, if necessary.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Inspect, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Inspect, Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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