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Hallmark Keepsake Christmas Tree Ornaments featuring the Cad Bane character from Star Wars: The B...

CPSC Recall #25-041 - November 14, 2024

Recall Summary

Recall Number25-041
Recall DateNovember 14, 2024
Remedy TypeRefund
Units AffectedAbout 11,100
ImporterHallmark Cards, of Kansas City, Missouri
Manufactured InSri Lanka

Where It Was Sold

Hallmark Gold Crown stores nationwide and online at Hallmark.com from September 2024 through October 2024 for about $22.

Product

Hallmark Keepsake Christmas Tree Ornaments featuring the Cad Bane character from Star Wars: The Book of Boba Fett

Description

The recall involves the Hallmark Keepsake Christmas Tree Ornament featuring the Cad Bane™ character from Star Wars: The Book of Boba Fett. The ornament features a figurine with a brown hat, brown jacket, brown pants, a green face and blue cuffs. The ornament is about 4.5 inches tall and 1.5 inches wide. The ornament was sold in a collectible and reusable white storage box with red accented sides. The code 2199QXE3341 is printed on the bottom of the collectible box. 

Hazard

The brown paint on the exterior of the recalled Christmas tree ornaments did not fully dry before packaging, causing mold to grow on the exterior surface of the ornament, posing risk of respiratory issues to consumers due to mold exposure.

Incidents & Injuries

The firm is aware of 16 consumer reports of the recalled tree ornaments having mold on them when they were taken out of the box. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled ornament and return it to their Hallmark Gold Crown store or follow the return instructions online at www.hallmark.com to receive a postage paid shipping label for a full refund. Consumers will receive a full refund in the form of original payment. No purchase receipt is required to receive the refund. 

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

Yes. If you were injured by a defective consumer product, whether recalled or not, you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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