Cook's Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with Rotiss...
CPSC Recall #07-577 — September 11, 2007
Recall Summary
| Recall Number | 07-577 |
| Recall Date | September 11, 2007 |
| Remedy Type | Refund, Replace |
| Units Affected | About 32,000 |
| Manufactured In | China |
Where It Was Sold
| The Cook's Essentials brand was sold exclusively through QVC and the Deni brand was sold through various online retailers from October 2006 through May 2007 for about $125. |
Product
Cook's Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with Rotisserie
Description
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Keystone Manufacturing Co. Inc., of Buffalo, N.Y., and QVC of West Chester, Pa., are voluntarily recalling about 32,000 Cook's Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with Rotisserie. Wires behind the control panel can overheat, posing fire and electric shock hazards. Name of Product: Cook's Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with RotisserieUnits: About 32,000Retailer: QVC of West Chester, Pa.Distributor: Keystone Manufacturing Co. Inc., of Buffalo, N.Y.Hazard: Wires behind the control panel can overheat, posing fire and electric shock hazards.Incidents/Injuries: QVC has received 49 reports of incidents, including five minor burns, five electrical shocks and 11 incidents of minor property damage to kitchen cabinets and countertops.Description: This recall involves the Cook's Essentials Multi-Function Convection Oven with Pull-Out Rotisserie (model number 910500), which was also sold as the Deni Convection Oven with Rotisserie (model number 10500). The model number can be found on the bottom of the oven. These are countertop ovens and the brand name "Cook's Essentials" or "Deni" is found on the front right panel.Sold through: The Cook's Essentials brand was sold exclusively through QVC and the Deni brand was sold through various online retailers from October 2006 through May 2007 for about $125.Manufactured in: ChinaRemedy: Consumers should immediately stop using the oven and contact QVC or Keystone to receive a replacement oven or a refund. QVC and Keystone have notified consumers by telephone and by mail to stop using the oven.Consumer Contact: Consumers who bought a Cook's Essentials oven through a QVC broadcast or at QVC.com, and who have not been contacted by QVC, should call QVC at (800) 367-9444 between 7 a.m. and 1 a.m. ET seven days a week. Consumers who bought a Cook's Essentials oven at a QVC outlet or retail store should return the oven to the store at which it was purchased for a refund. Consumers who bought a Deni brand oven and who have not been contacted by Keystone should call Keystone at (800) 336-4822 between 9 a.m. and 5 p.m. ET Monday through Friday. Consumers can also visit QVC's website at www.qvc.com or Deni's website at www.deni.com.
Hazard
Wires behind the control panel can overheat, posing fire and electric shock hazards.
Incidents & Injuries
QVC has received 49 reports of incidents, including five minor burns, five electrical shocks and 11 incidents of minor property damage to kitchen cabinets and countertops.
Remedy Instructions
Consumers should immediately stop using the oven and contact QVC or Keystone to receive a replacement oven or a refund. QVC and Keystone have notified consumers by telephone and by mail to stop using the oven.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.