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Starbucks Fusion Coffee Mugs

CPSC Recall #08-123 - December 5, 2007

Recall Summary

Recall Number08-123
Recall DateDecember 5, 2007
Remedy TypeRefund
Units AffectedAbout 167,000
Manufacturerlab921, Seattle, Wash.
ImporterStarbucks Coffee Co., of Seattle, Wash.
Manufactured InChina

Where It Was Sold

Mugs with the "Starbucks Coffee" stamp were sold at Starbucks stores nationwide from February 2007 through November 2007 for about $11. Mugs with the original logo stamp were sold only at Starbucks Pike Place store in Seattle
Washington during the same period and for the same price.

Product

Starbucks Fusion Coffee Mugs

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Starbucks Coffee Co., of Seattle, Wash., is voluntarily recalling about 167,000 Starbucks Fusion Coffee Mugs. The plastic handle can detach from the body of the mug when filled with hot liquids, posing a minor burn hazard to consumers.Name of Product: Starbucks Fusion Coffee MugsUnits: About 167,000Importer: Starbucks Coffee Co., of Seattle, Wash.Manufacturer: lab921, Seattle, Wash.Hazard: The plastic handle can detach from the body of the mug when filled with hot liquids, posing a minor burn hazard to consumers.Incidents/Injuries: Starbucks has received 23 reports of handles detaching from the mug, including nine that resulted in minor burns.Description: This recall involves two styles of Starbucks 14-ounce Fusion Coffee Mugs. The mugs are white and have a black plastic handle, and a stainless steel base. The cups have "Starbucks Coffee" printed on a black stamp or a brown original Starbucks logo stamp.Manufactured in: ChinaSold at: Mugs with the "Starbucks Coffee" stamp were sold at Starbucks stores nationwide from February 2007 through November 2007 for about $11. Mugs with the original logo stamp were sold only at Starbucks Pike Place store in Seattle, Washington during the same period and for the same price.Remedy: Consumers should immediately stop using the mugs and contact Starbucks for instructions on returning the cups for a full refund. Starbucks is also offering a free beverage as an incentive to return the recalled mugs.Consumer Contact: For additional information, contact Starbucks at (800) 624-8678 anytime or visit the firm's website at www.starbucks.com. 

Hazard

The plastic handle can detach from the body of the mug when filled with hot liquids, posing a minor burn hazard to consumers.

Incidents & Injuries

Starbucks has received 23 reports of handles detaching from the mug, including nine that resulted in minor burns.

Remedy Instructions

Consumers should immediately stop using the mugs and contact Starbucks for instructions on returning the cups for a full refund. Starbucks is also offering a free beverage as an incentive to return the recalled mugs.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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