Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers
CPSC Recall #09-221 — May 13, 2009
Recall Summary
| Recall Number | 09-221 |
| Recall Date | May 13, 2009 |
| Remedy Type | Replace |
| Units Affected | About 70,000 |
| Importer | Hewlett-Packard Co., of Palo Alto, Calif. |
| Manufactured In | China |
Where It Was Sold
| Computer and electronics stores nationwide |
| hp.com and hpshopping.com from August 2007 through March 2008 for between $500 and $3000. The battery packs were also sold separately for between $100 and $160. |
Product
Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers
Description
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.Name of Product: Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computersUnits: About 70,000Importer: Hewlett-Packard Co., of Palo Alto, Calif.Hazard: The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.Incidents/Injuries: The firm and CPSC are aware of two reports of batteries that overheated and ruptured, resulting in flames/fire that caused minor property damage. No injuries have been reported.Description: The recalled lithium-ion rechargeable batteries are used with various HP and Compaq notebook computers. Models that can contain a recalled battery include:HP PavilionCompaq PresarioHPHP Compaqdv2000dv2500dv2700dv6000dv6500dv6700dv9000dv9500dv9700dx6000dx6500dx6700A900C700F500F700V3000V3500V3700V6000V6500V6700G6000G70006720sThe notebook model is located at the top of the service label on the bottom of the notebook. Batteries that can be subject to the recall will have one of the following bar code labels (^ in the code can be any letter or number):62940^^AXV^^^^65033^^B7U^^^^65033^^B7V^^^^65033^^BGU^^^^65035^^B7U^^^^65035^^B7V^^^^65035^^BGU^^^^65035^^BGV^^^^67059^^V8U^^^^67059^^V8V^^^^Sold at: Computer and electronics stores nationwide, hp.com and hpshopping.com from August 2007 through March 2008 for between $500 and $3000. The battery packs were also sold separately for between $100 and $160.Manufactured in: ChinaRemedy: Consumers should immediately remove the recalled battery from their notebook computer and contact HP to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from HP or an authorized reseller.Consumer Contact: For additional information, visit the HP Battery Replacement Program website at http://www.hp.com/support/BatteryReplacement or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.Media Contact: Sheila Watson at (281) 514-6552 or [email protected]
Hazard
The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Incidents & Injuries
The firm and CPSC are aware of two reports of batteries that overheated and ruptured, resulting in flames/fire that caused minor property damage. No injuries have been reported.
Remedy Instructions
Consumers should immediately remove the recalled battery from their notebook computer and contact HP to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from HP or an authorized reseller.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.