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Gehl's HOT TOP2 Nacho Cheese and Chili Sauce

CPSC Recall #10-034 — November 9, 2009

Recall Summary

Recall Number10-034
Recall DateNovember 9, 2009
Remedy TypeRepair
Units AffectedAbout 115,000
ManufacturerGehl Foods Inc., of Germantown, Wis.
Manufactured InUnited States

Where It Was Sold

The dispensers were leased to commercial customers nationwide
including concession and food service establishments
from December 2003 through September 2009.

Product

Gehl's HOT TOP2 Nacho Cheese and Chili Sauce

Description

This recall includes Gehl Food's commercial nacho cheese and chili sauce dispensers with model numbers HT2-04 Single, HT2-04 Dual, and HT2-03 APS with serial numbers HT2 164500 through HT2 299689. The model and serial numbers are located on the back of the dispensers. "Gehl's" is printed on the front of the dispensers.

Hazard

The dispenser's fan blade can come into contact with the heater coil, posing fire and burn hazards to consumers.

Incidents & Injuries

Gehl Foods has received 12 reports of the dispenser's fan blade malfunctioning and coming into contact with the heater coil, including one report of a fire that caused property damage. No injuries have been reported.

Remedy Instructions

Food establishments and consumers should immediately stop using the recalled nacho cheese and chili sauce dispensers and contact the firm for a free repair by Gehl, or to receive a free repair kit to be installed by the customer.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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