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Connector kits used with electronic door lock control modules

CPSC Recall #10-718 — January 20, 2010

Recall Summary

Recall Number10-718
Recall DateJanuary 20, 2010
Remedy TypeReplace
Units AffectedAbout 6,500
Manufactured InUnited States

Where It Was Sold

Stanley Convergent Security Solutions' branch offices and Sonitrol franchised dealers nationwide from August 2008 through October 2009 for between $50 and $70.

Product

Connector kits used with electronic door lock control modules

Description

The recalled pin connectors were distributed in installation kits (part number 8Z-40010751) for use with Sonitrol-brand ACCESS4-S and ACCESS4-SULC four-door access control modules. The recalled connectors include two-pin, eight-pin and 17-pin models, all of which have "EB560" imprinted on the end.

Hazard

The pin connector can fail and prevent a door from being unlocked from the inside, posing an entrapment hazard to consumers. This failure can lead to the inability to vacate a location in an emergency.

Incidents & Injuries

Stanley Convergent Security Solutions has received three reports of the pin connectors failing. No entrapments have been reported.

Remedy Instructions

Owners of the kits should contact Stanley Convergent Security Solutions or their Sonitrol franchised dealer to schedule an appointment to have the pin connectors replaced free of charge.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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