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Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers

CPSC Recall #10-240 — May 21, 2010

Recall Summary

Recall Number10-240
Recall DateMay 21, 2010
Remedy TypeReplace
Units AffectedAbout 54,000 (70,000 units were previously recalled in May 2009)
ImporterHewlett-Packard Co., of Palo Alto, Calif.
Manufactured InChina

Where It Was Sold

Computer and electronics stores nationwide
hp.com and hpshopping.com from August 2007 through July 2008 for between $500 and $3
000. The battery packs were also sold separately for between $100 and $160.

Product

Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers

Description

The recalled lithium-ion rechargeable batteries are used with various model series of HP and Compaq notebook computers. The chart below includes all notebook model numbers associated with batteries recalled to date. The computer model number is located at the top of the service label on the bottom of the notebook computer. Not all batteries matching the bar codes are being recalled.Notebook Model NumberBattery Bar Codes (^ in the code, can be any letter or number)HP Paviliondv2000, dv2500, dv2700dv6000, dv6500, dv6700dx6000, dx6500, dx670062940^^AXV^^^^, 65035^^B7U^^^^,65035^^B7V^^^^, 65035^^BGU^^^^,65035^^BGV^^^^dv9000, dv9500, dv970065033^^B7U^^^^, 65033^^B7V^^^^,65033^^BGU^^^^Compaq PresarioA900C700F500, F700V3000, V3500, V3700V6000, V6500, V670062940^^AXV^^^^, 65035^^B7U^^^^,65035^^B7V^^^^, 65035^^BGU^^^^,65035^^BGV^^^^HPG6000, G700062940^^AXV^^^^, 65035^^B7U^^^^,65035^^B7V^^^^, 65035^^BGU^^^^,65035^^BGV^^^^HP Compaq6510b, 6515b6710b, 6710s6715b, 6715s65000^^B5V^^^^6720s67059^^V8U^^^^, 67059^^V8V^^^^ 

Hazard

The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.

Incidents & Injuries

Since the May 2009 recall, HP has received 38 additional reports of batteries that overheated and ruptured resulting in 11 instances of minor personal injury and 31 instances of minor property damage.

Remedy Instructions

Consumers should immediately remove the batteries referenced above from their notebook computer and contact HP to determine if their battery is included in this recall (even if the battery was previously checked). Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. HP recommends that only batteries obtained from HP or an HP authorized reseller be used with HP notebook PCs.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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