Satellite T135, Satellite T135D and Satellite ProT130 Notebook Computers
CPSC Recall #10-330 — September 1, 2010
Recall Summary
| Recall Number | 10-330 |
| Recall Date | September 1, 2010 |
| Remedy Type | Repair |
| Units Affected | About 41,000 worldwide |
| Manufacturer | Toshiba America Information Systems Inc., of Irvine, Calif. |
| Manufactured In | China |
Where It Was Sold
| Electronics stores and other retailers nationwide and online |
| including at Toshibadirect.com and other websites |
| from August 2009 through August 2010 for between $600 and $800. |
Product
Satellite T135, Satellite T135D and Satellite ProT130 Notebook Computers
Description
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission and Health Canada, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.Name of Product: Satellite T135, Satellite T135D and Satellite ProT130 Notebook ComputersUnits: About 41,000 worldwideManufacturer: Toshiba America Information Systems Inc., of Irvine, Calif.Hazard: The notebook computers can overheat at the notebook's plug-in to the AC adapter, posing a burn hazard to consumers.Incidents/Injuries: Toshiba has received 129 reports of the notebook computers overheating and deforming the plastic casing area around the AC adapter plug, including two reports of minor burn injuries that did not require medical attention and two reports of minor property damage.Description: This recall involves certain Toshiba Satellite T135, Satellite T135D and Satellite Pro T130 notebook computer models. "Toshiba" is printed on the top of the notebook computer. The model name and number are printed on a label on the bottom of the notebook computers.Sold at: Electronics stores and other retailers nationwide and online, including at Toshibadirect.com and other websites, from August 2009 through August 2010 for between $600 and $800.Manufactured in: ChinaRemedy: Consumers should immediately download the latest version of Toshiba's BIOS computer program to their notebook computer at http://laptops.toshiba.com/about/consumer-notices. This new computer program will detect whether the notebook computer is overheating, and if so, disable the notebook computer's external power and display a message directing the consumer to contact Toshiba for a free repair. Consumers who do not have Internet access should contact Toshiba to arrange for installation of the updated BIOS.Consumer Contact: For additional information, contact Toshiba at (800) 457-7777 anytime or visit the firm's website at http://laptops.toshiba.com/about/consumer-notices.Note: Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1157
Hazard
The notebook computers can overheat at the notebook's plug-in to the AC adapter, posing a burn hazard to consumers.
Incidents & Injuries
Toshiba has received 129 reports of the notebook computers overheating and deforming the plastic casing area around the AC adapter plug, including two reports of minor burn injuries that did not require medical attention and two reports of minor property damage.
Remedy Instructions
Consumers should immediately download the latest version of Toshiba's BIOS computer program to their notebook computer at http://laptops.toshiba.com/about/consumer-notices. This new computer program will detect whether the notebook computer is overheating, and if so, disable the notebook computer's external power and display a message directing the consumer to contact Toshiba for a free repair. Consumers who do not have Internet access should contact Toshiba to arrange for installation of the updated BIOS.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.