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Ashland 10-inch and 14-inch two-bar casement window hinge tracks

CPSC Recall #25-212 — April 3, 2025

Recall Summary

Recall Number25-212
Recall DateApril 3, 2025
Remedy TypeReplace
Units AffectedAbout 200,000
ManufacturerAmesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas
Manufactured InMexico

Where It Was Sold

AmesburyTruth to various window manufacturers or service parts providers nationwide from April 2024 through January 2025 for about $2.

Product

Ashland 10-inch and 14-inch two-bar casement window hinge tracks

Description

This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating “R10,” “L10,” “R14” or “L14” located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.

Hazard

The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.

Incidents & Injuries

The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.

Remedy Instructions

Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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