Ashland 10-inch and 14-inch two-bar casement window hinge tracks
CPSC Recall #25-212 — April 3, 2025
Product
Ashland 10-inch and 14-inch two-bar casement window hinge tracks
Description
This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating “R10,” “L10,” “R14” or “L14” located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.
Hazard
The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
Incidents / Injuries
The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.
Remedy
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
Units Affected
About 200,000
Sold At
AmesburyTruth to various window manufacturers or service parts providers nationwide from April 2024 through January 2025 for about $2.
Manufacturer
Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas
Manufactured In
Mexico
What Should You Do?
Stop using this product immediately. Check if you purchased it and follow the remedy instructions — contact the manufacturer for a Replace. If you experienced an injury, report it to the CPSC SaferProducts.gov.