42-volt Jetson Rogue self-balancing scooters/hoverboards
CPSC Recall #23-165 — March 30, 2023
Recall Summary
| Recall Number | 23-165 |
| Recall Date | March 30, 2023 |
| Remedy Type | Refund |
| Units Affected | About 53,000 |
Where It Was Sold
| The recalled self-balancing scooters/hoverboards were sold at Target stores nationwide and online at www.target.com from August 2018 through June 2019 and at www.ridejetson.com from January 2019 through November 2021 for between $100 and $150. |
Product
42-volt Jetson Rogue self-balancing scooters/hoverboards
Description
Washington, D.C. -- The U.S. Consumer Product Safety Commission (CPSC) and Jetson Electric Bikes LLC, of Brooklyn, New York, are announcing the recall of about 53,000 42-volt Jetson Rogue self-balancing scooters/hoverboards. The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a fire hazard.A 10-year-old girl and her 15-year-old sister died from a fire on April 1, 2022 in Hellertown, Pennsylvania. The Hellertown Borough Fire Marshal determined that a 42-volt Jetson Rogue was the point of origin of the fire. The fire then spread from the room of origin to other portions of the house, resulting in the deaths of the two girls and smoke inhalation injuries to the girls’ parents. The cause of the fire remains undetermined.There have been multiple other reports of the recalled scooters/hoverboards burning, sparking or melting, several of which involved reports of flames.CPSC and Jetson are urging consumers to immediately stop using and stop charging the recalled 42-volt version of the self-balancing scooters/hoverboards and contact Jetson for a full refund. Consumers should follow the instructions at http://www.ridejetson.com/rogue-recall to submit photographs of the hoverboard’s serial number, charger, its purchase date and affirmation of disposal of the hoverboard in accordance with state or local ordinances for lithium-ion batteries. Photos can be submitted online, by email or by postal mail. Because the hoverboard’s lithium-ion battery must be handled differently than other batteries, consumers should not deposit the Rogue’s battery in battery recycling boxes found at retailers or home improvement stores. Nor should consumers dispose of the Rogue’s battery in the trash. Consumers should follow the procedures established by their municipal recycling center for disposal of recalled lithium-ion batteries. This recall involves all 42-volt Jetson Rogue self-balancing scooters/hoverboards. The self-balancing scooters/hoverboards have two wheels with light up hubcaps and come in the following colors: black, blue, red, pink, and purple with a black platform. Jetson is printed on one side of the body and on the top of the footpads. Affected units were manufactured from 2018 through 2019 and have a UL certification label and serial number on the bottom of the unit. Affected units do not have a barcode on the bottom of the unit. Units with a barcode next to the serial number are not included in this recall. The charge port on affected units has three pins and is located to the left of the power button. Units with a charge port that has just one pin and is located to the right of the power button are not included in this recall. The recalled self-balancing scooters/hoverboards were sold at Target stores nationwide and online at www.target.com from August 2018 through June 2019 and at www.ridejetson.com from January 2019 through November 2021 for between $100 and $150. Contact Jetson at 800-635-4815 from 10 a.m. to 6 p.m. ET Monday through Friday, or online at http://www.ridejetson.com/rogue-recall or https://ridejetson.com and click on “SAFETY & RECALL” at the top of the page for more information. CPSC recently reminded consumers to exercise caution with micromobility devices such as hoverboards. Consumers should always be present when charging such devices and only charge them with their supplied charger. Do not use recalled hoverboards or other recalled micromobility devices. For further information see Micromobility: E-Bikes, E-Scooters and Hoverboards | CPSC.gov.
Hazard
The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a fire hazard.
Incidents & Injuries
A 10-year-old girl and her 15-year-old sister died from a fire on April 1, 2022 in Hellertown, Pennsylvania. The Hellertown Borough Fire Marshal determined that a 42-volt Jetson Rogue was the point of origin of the fire. There have been multiple other reports of the recalled scooters/hoverboards burning, sparking or melting, several of which involved reports of flames.
Remedy Instructions
Consumers should immediately stop using and stop charging the recalled scooters/hoverboards and contact Jetson for a full refund. Jetson is contacting all known purchasers directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.