Floor Lamps

CPSC Recall #13-175 — April 23, 2013

Recall Summary

Recall Number13-175
Recall DateApril 23, 2013
Remedy TypeRefund
Units AffectedAbout 900
Manufactured InChina

Where It Was Sold

West Elm stores
catalog and online nationwide from December 2012 through February 2013 for about $380 with the shade and $300 without the shade.

Product

Floor Lamps

Description

The lamp arm can fail to lock at the joints, causing the lamp to fall. When this happens, the lamp's electrical cord can spark.

Hazard

A failure of the lamp's joint locking mechanisms can cause the lamp to collapse and the electrical cord to spark, posing injury and shock hazards to consumers.

Incidents & Injuries

The firm has received 24 reports of product failures, including 10 incidents of lamps collapsing and three incidents of the cord sparking There have been no reports of injuries.

Remedy Instructions

Consumers should immediately unplug the recalled lamp and return it to West Elm for a full refund, including return shipping.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.