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ATG lithium-ion batteries

CPSC Recall #13-739 — June 19, 2013

Recall Summary

Recall Number13-739
Recall DateJune 19, 2013
Remedy TypeRefund, Replace
Units AffectedAbout 5,100
Manufactured InChina

Where It Was Sold

Bestbuy.com and Partstore.com
or shipped to customers through the Geek Squad Protection fulfillment at Best Buy from September 2008 through June 2012 for about $50. 

Product

ATG lithium-ion batteries

Description

This recall involves both black and white ATG lithium-ion replacement batteries for MacBook Pro notebook computers. Model number "MC-MBOOK13B" is on the label of the black battery and model number "MC-BOOK13W" is on the label of the white battery. The ATG logo is on both batteries.

Hazard

The battery can catch fire while charging.

Incidents & Injuries

The firm has received 13 reports that the battery caught fire, including one report of a serious burn to a consumer's leg.

Remedy Instructions

Consumers should immediately stop using the recalled battery, remove it from the computer and contact Best Buy for a replacement Apple brand battery or a $50 Best Buy gift card as a full refund. Best Buy is contacting its customers directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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