Johnny G. Krankcycle® by Matrix
CPSC Recall #13-250 — July 25, 2013
Recall Summary
| Recall Number | 13-250 |
| Recall Date | July 25, 2013 |
| Remedy Type | Repair |
| Units Affected | About 2,200 |
| Manufactured In | Taiwan |
Where It Was Sold
| Johnson Health Tech to consumers |
| health clubs |
| military facilities |
| physical therapists |
| public parks facilities nationwide and they were also sold on various websites |
| including www.bike-on.com |
| from January 2008 through January 2012 for between $2 |
| 200 and $2 |
| 700. |
Product
Johnny G. Krankcycle® by Matrix
Description
The seat on all Johnny G. Krankcycles by Matrix with detachable seats can unexpectedly come off of the cardio equipment's frame during use.
Hazard
The seat can unexpectedly detach from the Krankcycle's frame during use, posing a fall hazard to users.
Incidents & Injuries
Two injuries from falls when the seat detached have been reported, including one report of broken ribs and one report of a back injury requiring surgery.
Remedy Instructions
Consumers and exercise facilities should immediately stop using the recalled Krankcycles and contact Johnson Health Tech North America to schedule a free repair, which consists of a service technician permanently bolting the seat to the frame or removing the seat for which the consumer will receive a refund. This includes any Krankcycles sold online.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.