Chiller-based water dispensers
CPSC Recall #13-287 — September 17, 2013
Recall Summary
| Recall Number | 13-287 |
| Recall Date | September 17, 2013 |
| Remedy Type | Repair |
| Units Affected | About 48,000 |
| Manufactured In | China |
Where It Was Sold
| Distributors and dealers |
| including AquaPure Water Systems |
| Culligan |
| CWC |
| Farmer Brothers |
| Filterfresh |
| First Choice Services and others selling water and coffee systems nationwide from January 2005 to December 2008 for approximately $500 to $1500. The units are sold to dealers and leased to consumers. |
Product
Chiller-based water dispensers
Description
The hot water tank in AquaMark, Coolersmart, Culligan, Innowave, Waterlogic and Xstream Water-brand water dispensers can overheat and smoke or catch fire.
Hazard
The hot water tank can stop functioning and cause the machine to overheat, posing a fire hazard.
Incidents & Injuries
Waterlogic received 16 reports of fire and smoke within the water dispensers. No injuries or property damage have been reported.
Remedy Instructions
Waterlogic is contacting its distributors and providing a list of affected units and all technical instructions and necessary parts for repairing the units. Consumers who have not been contacted by their distributer for a free repair should contact Waterlogic.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.