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Hanging pendant lamps

CPSC Recall #14-004 — October 24, 2013

Recall Summary

Recall Number14-004
Recall DateOctober 24, 2013
Remedy TypeRefund, Replace
Units AffectedAbout 19,000 and 860 in Canada
Manufactured InChina

Where It Was Sold

Crate and Barrel stores nationwide
Crate and Barrel's catalog and Crateandbarrel.com from January 2009 through July 2013 for between $149 and $249.  

Product

Hanging pendant lamps

Description

The lighting fixture's wires can be connected incorrectly because the wires' polarity labels can fall off or be mislabeled.

Hazard

The lamp's wires can be connected incorrectly because the wires' polarity labels can fall off or be mislabeled, posing fire and shock hazards to consumers.

Incidents & Injuries

Crate and Barrel has received four reports of lamps shorting out, including minor property damage and a minor burn. 

Remedy Instructions

Consumers should immediately stop using the recalled lamp and contact Crate and Barrel for a replacement lamp of equal value or a full refund, including shipping and $100 reimbursement for charges incurred in removing and replacing recalled lamps by using a licensed electrician.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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