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SolarSave® roof panels

CPSC Recall #14-138 — March 25, 2014

Recall Summary

Recall Number14-138
Recall DateMarch 25, 2014
Remedy TypeReplace
Units AffectedAbout 240 homes

Where It Was Sold

Subcontractors hired by Centex Homes
a Nevada general partnership. 

Product

SolarSave® roof panels

Description

Two reported roof fires originated in or near the recalled Open Energy SolarSave Roofing Tiles. The OE-34 model solar panels were installed in homes built and sold by Centex Homes. 

Hazard

Fire

Incidents & Injuries

Two incidents in which roof fires originated in or near the recalled roof panels have been reported. These incidents involve homes sold by Centex. No injuries have been reported.

Remedy Instructions

Centex has contacted directly customers impacted by the recall and performed free installations of new solar panels. Owners of homes with qualifying solar energy systems who have not been contacted by the company should turn off their solar energy systems immediately and contact Centex to schedule the installation of free replacement panels.   

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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