Portable electric heaters
CPSC Recall #14-143 — April 1, 2014
Recall Summary
| Recall Number | 14-143 |
| Recall Date | April 1, 2014 |
| Remedy Type | Repair |
| Units Affected | About 338,000 in the U.S. and about 43,000 in Canada |
| Manufactured In | Malaysia |
Where It Was Sold
| Bed Bath & Beyond |
| Best Buy |
| Costco |
| Fry's |
| Kohl's |
| Lowe's |
| Macy's |
| Sears |
| Target and other retailers nationwide |
| and online at Abt.com |
| Amazon.com |
| Dyson.com |
| Groupon.com |
| HSN.com |
| QVC.com and Walmart.com from September 2011 to March 2014 for about $399. |
Product
Portable electric heaters
Description
Recalled Dyson Hot and Dyson Hot+Cool heaters can short circuit and overheat. Burned or melted internal parts have been reported.
Hazard
The heaters can develop an electrical short and overheat, posing a fire hazard to the consumer.
Incidents & Injuries
Dyson is aware of 82 incidents of the recalled heaters short-circuiting and overheating, including four reports of heaters with burned or melted internal parts. No injuries or property damage have been reported.
Remedy Instructions
Consumers should immediately stop using and unplug the recalled heaters and contact Dyson for a free replacement heater.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.