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Ergonomic Eyelash Curler

CPSC Recall #14-174 — May 13, 2014

Recall Summary

Recall Number14-174
Recall DateMay 13, 2014
Remedy TypeRefund, Replace
Units AffectedAbout 478,000 in the United States and 41,795 in Canada
Manufactured InChina

Where It Was Sold

Independent Avon sales representatives or online at www.avon.com from January 2007 through April 2014 for about $5.

Product

Ergonomic Eyelash Curler

Description

The eyelash curler can break and expose a metal pin.

Hazard

The eyelash curler can break, exposing a metal pin, which poses an eye injury hazard to consumers.

Incidents & Injuries

Avon has received 24 reports of the Ergonomic Eyelash Curler breaking, including six reports of the spring breaking.  These 24 incidents include 13 reports of injury, including three for which the consumer received medical attention.

Remedy Instructions

Consumers should immediately stop using the recalled Ergonomic Eyelash Curler and return it to Avon in exchange for either a refund or a Mega Effects Mascara.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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