Nest Protect: Smoke + CO Alarm
CPSC Recall #14-187 — May 21, 2014
Product
Nest Protect: Smoke + CO Alarm
Description
Activity near the alarm during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is turned on.
Hazard
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
Incidents / Injuries
Nest Labs has received no reports of incidents, injuries or property damage.
Remedy
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
Units Affected
About 440,000
Sold At
Best Buy, Home Depot and other retailers nationwide, and online at nest.com, amazon.com, bestbuy.com and homedepot.com from November 15, 2013 to April 3, 2014 for about $130.
Manufactured In
China.