36-volt lithium-ion batteries used with VIVI E-bikes
CPSC Recall #25-391 — July 17, 2025
Recall Summary
| Recall Number | 25-391 |
| Recall Date | July 17, 2025 |
| Remedy Type | Replace |
| Units Affected | About 24,000 |
| Manufacturer | Guangzhou Plenty Bicycle Co., Ltd., of China |
| Manufactured In | China |
Where It Was Sold
| Bikes with the recalled batteries were sold online at amazon.com |
| walmart.com |
| ebay.com |
| viviebikes.com |
| wish.com |
| sears.com |
| wayfair.com and aliexpress.com from December 2020 through November 2023 for between $365 and $950. |
Product
36-volt lithium-ion batteries used with VIVI E-bikes
Description
This recall involves 36-volt lithium-ion rechargeable batteries included with certain “VIVI” brand e-bikes. E-bike model information can be found on a consumer’s sales order documentation and on certain bicycle frames. Battery model information is located on the battery itself. “VIVI is printed on the bicycle downtube.The following e-bike model numbers and battery model numbers are included in this recall:Affected E-Bike Model NumberRecalled Battery Model NumberC26WT0261, 36V-8AH-288WH, ZBL-36V8AH ZK, SKD015, EB3608C0BMT20WT0261, SKD014, ZBL-36V10.4Ah LHZ3TCRFD111005YYM026SH36V-8Ah-288Wh, ZBL-36V8Ah288Wh, ZBL-36V8Ah288Wh ZK, EB360817E, SKD036008016AH6EB3610D0B, ZBL-36V10Ah, SKD011, 36V-10.4AH-374.4Wh, SKD036010003AH7EB3610C5B, 36V-10.4AH-374.4WhMT26HZBL-36V8Ah ZK26LGBEB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AHM026TGBEB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AHMT26GEB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AHFM20WT0289, EB3608B2S, 36V-8AH-288WHF2036V-8AH-288WH, EB3608B4SS3TCRFD021004006, TCRFD031004006, TTTT07F01, TCRFD181004JB, TCRFD011004JB, TC-TT011005BZ1TT09F01Z2TT09F01
Hazard
The recalled lithium-ion batteries can overheat, posing fire and burn hazards.
Incidents & Injuries
VIVI is aware of 14 reports of incidents of batteries overheating, including three reports of fires. No injuries reported.
Remedy Instructions
Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to [email protected]: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn’t, contact your municipality for further guidance.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.