AC Power cords
CPSC Recall #16-089 — February 2, 2016
Recall Summary
| Recall Number | 16-089 |
| Recall Date | February 2, 2016 |
| Remedy Type | Replace |
| Units Affected | About 2.25 million (in addition, about 190,000 were sold in Canada) |
| Importer | Microsoft Corp., of Redmond, Wash |
| Manufactured In | China, Taiwan, U.K. |
Where It Was Sold
| Microsoft stores |
| Best Buy |
| Costco and other stores nationwide |
| and online at www.microsoft.com |
| from February 2013 through March 15 |
| 2015 for between $800 and $2 |
| 000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately. |
Product
AC Power cords
Description
The AC power cords for Pro, Pro 2 & Pro 3 tablets can overheat, posing fire or shock hazards to consumers.
Hazard
The power cords can overheat, posing fire or shock hazards.
Incidents & Injuries
Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
Remedy Instructions
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.