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Perfect power recliner chairs

CPSC Recall #17-036 - November 23, 2016

Recall Summary

Recall Number17-036
Recall DateNovember 23, 2016
Remedy TypeRefund, Repair
Units AffectedAbout 1,100
ImporterHuman Touch LLC, of Calif.
Manufactured InThailand

Where It Was Sold

Furniture and specialty stores nationwide including Healthy Back
Human Touch
Relax in Comfort
Relax The Back and The Better Back Store and online at ebay.com and vitalityweb.com for between $3
000 and $3
500.

Product

Perfect power recliner chairs

Description

This recall involves Human Touch’s Perfect Chair ®, model PC-610 with serial numbers between B613315034 and B614215154. The power reclining chair was sold in a walnut, dark walnut or chestnut wood finish base with a leather pad set that came in 33 different colors. The chair measure about 43 inches long, 31 inches wide and 47 inches high and has a head pillow at the top and a joystick controller on the left armrest. The words “Human Touch” and “Perfect Chair” and the model and serial number can be found on the cross bar connecting the rear legs of the chair.

Hazard

The chair’s joystick reclining mechanism can malfunction and allow the chair to continue moving, posing a fall hazard to consumers.

Incidents & Injuries

The firm has received one report of the chair’s joystick mechanism malfunctioning. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled chairs, and take them to the store where purchased for a full refund or contact Human Touch to receive a free repair kit (including shipping) or to arrange for free repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Repair) at no cost to you.

Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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