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Portable Air Conditioners

CPSC Recall #17-055 - December 16, 2016

Recall Summary

Recall Number17-055
Recall DateDecember 16, 2016
Remedy TypeRepair
Units AffectedAbout 466,000 (In addition, 36,000 were sold in Canada)
ImporterLG Electronics USA, Inc., of Englewood Cliffs, N.J.
Manufactured InChina

Where It Was Sold

Home Depot and other stores nationwide from February 2011 through August 2016 for between $250 and $280.

Product

Portable Air Conditioners

Description

This recall involves three models of 7,000 and 8,000 BTU LG portable air conditioners including model numbers LP0711WNR (all serial numbers), LP0813WNR (all serial numbers), and LP0814WNR (only serial numbers beginning with 311, 312, 401, 402, 403, 404 and 405). The air conditioners are tan/white with the LG logo on the front. They measure about 30 inches tall, 12 inches wide and 14 inches deep and weigh 50 pounds. The model number is located on the product’s left side panel.

Hazard

The portable air conditioners can overheat, posing a risk of fire.

Incidents & Injuries

The firm has received four reports of fires that have caused $380,000 in property damage. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled portable air conditioners and contact LG to schedule a free repair at an authorized service center.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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