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Air handlers

CPSC Recall #17-103 — March 2, 2017

Recall Summary

Recall Number17-103
Recall DateMarch 2, 2017
Remedy TypeRepair
Units AffectedAbout 210,000 (in addition, 20 were sold in Canada)
ManufacturerGoodman Company L.P., of Fayetteville, Tenn. and Goodman Manufacturing Company L.P., of Houston, Texas
Manufactured InU.S.

Where It Was Sold

Goodman heating and cooling equipment dealers nationwide from November 2015 through October 2016 for between $300 and $600 per unit. Apartment complexes
townhouse and condominium associations and individuals then generally purchased a bundled product including the unit
the installation and ancillary parts and supplies.

Product

Air handlers

Description

This recall involves Goodman air handler models AWUF and ACNF (A = Air Handler; W = Wall Mount; C = Ceiling Mount; U = Unpainted; N = Uncased; F = Flowrater). The recalled air handlers are most often installed in apartment and condominium units and are used with heating and cooling systems to provide climate control. The AWUF model units are wall mounted, while ACNF model units are ceiling mounted. The recalled air handlers have serial numbers beginning with 1511, 1512, or 1601 through 1610. The serial number is located on the label found by removing the wall panel (for AWUF units) or ceiling panel (for ACNF units).

Hazard

The pull-out disconnects may not disable power to the air handler, posing an electrical shock hazard to individuals servicing the units.

Incidents & Injuries

Goodman has received reports involving six units at two locations of the air handlers remaining powered when the disconnect handles were removed. No injuries have been reported.

Remedy Instructions

Consumers should immediately contact Goodman for a free inspection and free repair. Goodman is contacting all known commercial owners directly.  

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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