Lithium-ion battery packs in the self-balancing scooters/hoverboards
CPSC Recall #17-115 — March 23, 2017
Recall Summary
| Recall Number | 17-115 |
| Recall Date | March 23, 2017 |
| Remedy Type | Replace, Repair |
| Units Affected | About 500 |
| Manufacturer | Vecaro LifeStyle, of Cerritos, Calif. |
| Importer | Vecaro LifeStyle, of Cerritos, Calif. |
| Manufactured In | China |
Where It Was Sold
| The Audio Shop and Stereo Zone in California and online at VecaroLifeStyle.com from November 2015 through November 2016 for between $300 and $400. |
Product
Lithium-ion battery packs in the self-balancing scooters/hoverboards
Description
This recall involves the Vecaro brand Glide65, Drift8, and Trek10 self-balancing scooter, commonly referred to as hoverboards. Hoverboards have one wheel at each end of a platform and are powered by lithium-ion battery packs. The boards have “Vecaro” printed on the front outer casing and come in black, white, red, blue, metallic gold, metallic silver, graffiti white print, and red flame print. The model number is on the right for both the Glide65 and Drift8. The Trek10 model number is on top of the board.
Hazard
The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of smoking, catching fire and/or exploding.
Incidents & Injuries
Vecaro has received three reported incidents of hoverboards smoking. No injuries or property damage have been reported.
Remedy Instructions
Consumers should immediately stop using these recalled scooters/hoverboards and contact Vecaro to return their unit to receive a free repair or a credit toward the purchase of a UL 2272 certified Vecaro Glide or Glide-X.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace, Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.