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Chalk Note Mugs

CPSC Recall #17-156 — May 18, 2017

Recall Summary

Recall Number17-156
Recall DateMay 18, 2017
Remedy TypeDispose
Units AffectedAbout 15,300 (in addition, about 900 were sold in Canada) ​
ImporterPier 1 Imports Inc., of Fort Worth, Texas
Manufactured InChina

Where It Was Sold

Pier 1 Imports stores nationwide and online at Pier1.com from March 2016 through April 2017 for about $8.

Product

Chalk Note Mugs

Description

This recall involves the Pier 1 Imports Chalk Note Mugs that can be written on with chalk. The stoneware mugs were sold in black and measure 5.25 inches tall by 5 inches in diameter. “Stoneware” and “Pier 1 Imports” are printed on the bottom of the mug.

Hazard

The chalk note mugs can crack when filled with hot liquid, posing a burn hazard to users.

Incidents & Injuries

The firm has received reports of eight mugs cracking when filled with a hot liquid. No injuries have been reported.  

Remedy Instructions

Consumers should immediately stop using the recalled mugs. Firm no longer in business. Recall remedy no longer available.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Dispose at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Dispose) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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