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AccuPure floor standing filtration dispensers

CPSC Recall #17-760 — July 28, 2017

Recall Summary

Recall Number17-760
Recall DateJuly 28, 2017
Remedy TypeReplace
Units AffectedAbout 12, 300
ManufacturerWater Solutions (Hong Kong) Limited of Hong Kong.
ImporterNestlé Waters North America Inc., of Stamford, Conn. or MTN Products Inc., of La Verne, Calif.
Manufactured InChina

Where It Was Sold

These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters.  A limited number of units were purchased by these consumers for between $700 and $900
depending on the filtration system used. Nestlé Waters does not sell or provide these units at retail.

Product

AccuPure floor standing filtration dispensers

Description

This recall involves Nestlé Waters AccuPure floor standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide.  The units connect to the customer location’s plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit.  The upper front panels of the units have an “AccuPure” logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.

Hazard

The dispensers can overheat and smoke, posing fire and burn hazards.

Incidents & Injuries

Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire.  No injuries have been reported.

Remedy Instructions

Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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