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Polaris ACE 325 recreational off-highway vehicles (ROVs)

CPSC Recall #18-011 — October 17, 2017

Recall Summary

Recall Number18-011
Recall DateOctober 17, 2017
Remedy TypeRepair
Units AffectedAbout 6,300
ManufacturerPolaris Industries Inc., of Medina, Minn.
Manufactured InU.S.

Where It Was Sold

Polaris dealers nationwide from December 2014 through July 2017 for about $7
500.

Product

Polaris ACE 325 recreational off-highway vehicles (ROVs)

Description

This recall involves all model year 2014 through 2016 Polaris ACE 325 recreational off-highway vehicles (ROVs). The recalled ROVs have a single seat and were sold in white, green and red. For model year 2014 and 2015 ATVs, “Polaris” is printed on the front grill and “Ace” is printed on the rear panel. For model year 2016 ATVs, “Polaris” is printed on the front grill and “Polaris Ace” is printed on the rear panel. The VIN is printed on the right front frame of the vehicles.    YearModelDescription2014A14BH33AJAce 325 in white2015A15DAA32AAAce 325 in green2015A15DAA32AJAce 325 in white2016A16DAA32A1Ace 325 in green2016A16DAA32A7Ace 325 in red

Hazard

The exhaust header pipe can crack and release hot exhaust gases into the engine compartment, posing fire and burn hazards.  

Incidents & Injuries

Polaris has received six reports of cracked exhaust pipes, including two reports of seat damage due to melting. No fires or injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled ROVs and contact Polaris to schedule a free repair. Polaris is contacting all known purchasers directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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