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Bosch, Gaggenau, Jenn-Air and Thermador brand dishwashers

CPSC Recall #18-013 — October 20, 2017

Recall Summary

Recall Number18-013
Recall DateOctober 20, 2017
Remedy TypeRepair
Units AffectedAbout 408,000 (in addition, about 61,000 were sold in Canada) 149,000 additional units were previously recalled in October 2015. The date range was expanded for previously recalled models.
ImporterBSH Home Appliances Corporation, of Irvine, Calif.
Manufactured InGermany and U.S.

Where It Was Sold

Appliance and specialty retailers
department stores
authorized builder distributors
and home improvement stores nationwide and online from January 2013 through May 2015 for between $850 and $2
600. 

Product

Bosch, Gaggenau, Jenn-Air and Thermador brand dishwashers

Description

This recall expansion involves Bosch, Gaggenau, Jenn-Air and Thermador brand dishwashers sold in stainless steel, black, white and custom panel. The model and serial numbers are printed inside the dishwasher either on the top of the dishwasher inner door panel or on the side of the dishwasher panel.­­­BrandModel number beginning withSerial number range *indicates models that were included in the previous recall on October 1, 2015. The date range was expanded for these models. Bosch SHE33T    SHE53T    SHE65T   SHE68T    SHE7PT    SHE8PT    SHP53T    SHP65T    SHP7PTSHV53T    SHV68T   SHV7PT   SHV8PTSHX53T    SHX65T   SHX68T    SHX7PT    SHX8PT FD 9209 – 9403SGE53U   SGE63E*     SGE68U  SGV63E*   SGX68U  SHE9PT*    SHV9PT*   SHX5ER*    SHX7ER*SHX9PT* SPE5ES*   SPE53U   SPE68U   SPV5ES*     SPX5ES*SPX68U  FD 9401 – 9501   GaggenauDF2417*     DF2607*DF2617* FD 9401 – 9501 Jenn-AirJDB9600CWSJDB9600CWPJDB9600CWX FD 9404 –  9501ThermadorDWHD44   FD 9209 –  9403DWHD64*DWHD65*  FD 9401 –  9501

Hazard

The dishwasher power cord can overheat and catch fire. 

Incidents & Injuries

BSH Home Appliances has received five reports of the power cords overheating and causing fires resulting in property damage. No injuries have been reported.  

Remedy Instructions

Consumers should immediately stop using the recalled dishwashers and contact BSH Home Appliances for a free inspection and repair.  

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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