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John Deere Crossover Gator™ utility vehicles

CPSC Recall #18-709 - December 21, 2017

Recall Summary

Recall Number18-709
Recall DateDecember 21, 2017
Remedy TypeRepair
Units AffectedAbout 68,300
ManufacturerDeere & Company, of Moline, Ill.
Manufactured InU.S.

Where It Was Sold

John Deere dealers nationwide from March 2012 through November 2017 for between $13
400 and $16
100.

Product

John Deere Crossover Gator™ utility vehicles

Description

This recall involves John Deere models XUV825, XUV825 S4, XUV855, and XUV855 S4 Crossover Gator utility vehicles equipped with power steering. The model number and “John Deere” are printed on the side of the vehicle. The serial number begins with 1M0825 or 1M0855 and is located on the passenger side of the frame under the cargo box. The vehicles have seating for two or four passengers. The serial number ranges are listed below. Serial Number Ranges1M0825GEXXM040001 - 1M0825GEXXM1365201M0825GFXXM060001 - 1M0825GFXXM1316071M0825MAXXM010001 - 1M0825MAXXM0106671M0825MBXXM010001 - 1M0825MBXXM0104191M0825MEXXM0100011M0855DEXXM040001 - 1M0855DEXXM1309751M0855DFXXM060001 - 1M0855DFXXM1305311M0855DHXXM130001 - 1M0855DHXXM1310521M0855EBXXM010001 - 1M0855EBXXM0105611M0855MAXXM010001 - 1M0855MAXXM0104981M0855MBXXM010001 - 1M0855MBXXM0102471M0855MDXXM010001 - 1M0855MDXXM0100211M0855MBAJM0102491M0825MAAJM0107191M0825MACJM0107201M0825MAAJM0107221M0825MAHJM0107241M0825MAEJM0107251M0825MACJM0107261M0825MATJM0107271M0825MAPJM0107281M0825MAKJM0107291M0825MAPJM010731 

Hazard

The steering shaft can separate from the steering rack assembly and result in a loss of vehicle steering control, posing a crash hazard.

Incidents & Injuries

John Deere has received nine reports of steering loss. No injuries have been reported.

Remedy Instructions

Consumers should stop using the recalled utility vehicles and contact an authorized John Deere dealer for a free repair. John Deere is contacting purchasers of the recalled utility vehicles directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

Yes. If you were injured by a defective consumer product, whether recalled or not, you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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