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Wheat Leaf Crystal Mugs

CPSC Recall #18-722 — February 6, 2018

Recall Summary

Recall Number18-722
Recall DateFebruary 6, 2018
Remedy TypeRefund
Units AffectedAbout 3,300
ManufacturerSTEKLARNA ROGAŠKA D.D., of Slovenia
ImporterTiffany and Company, of New York, N.Y.
Manufactured InSlovenia

Where It Was Sold

Tiffany & Co. stores
online at www.tiffany.com
in the Tiffany & Co. 2017 Home and Accessories catalog and through the “Tiffany For Business” sales channel in the U.S. from October  2017 through December 2017 for about $60.

Product

Wheat Leaf Crystal Mugs

Description

The recall involves the 11 ounce Wheat Leaf crystal glass mugs.  The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle.  They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating “TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS.” “TIFFANY & CO. 13559” appears on the bottom of the mugs.

Hazard

The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.

Incidents & Injuries

Tiffany & Co.  has received six reports of the mug breaking when hot liquid was poured into it.  No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled mugs and contact Tiffany & Co.  for a full refund plus a $100 gift card.  Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer’s location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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