ThinkPad X1 Carbon Laptops (5th Generation)
CPSC Recall #18-094 — February 6, 2018
Recall Summary
| Recall Number | 18-094 |
| Recall Date | February 6, 2018 |
| Remedy Type | Repair |
| Units Affected | About 78,000 (In addition, about 5,500 were sold in Canada) |
| Manufacturer | Lenovo PC, of Hong Kong |
| Importer | Lenovo Inc., of Morrisville, N.C. |
| Manufactured In | China |
Where It Was Sold
| Lenovo.com |
| CDW |
| Insight |
| Connection |
| Zones |
| and to other PC resellers from December 2016 through November 2017 for between $1 |
| 100 and $2 |
| 600. |
Product
ThinkPad X1 Carbon Laptops (5th Generation)
Description
This recall involves 14 inch ThinkPad X1 Carbon 5th Generation laptops. They were sold in silver and black. The product name “5 th Generation Lenovo ThinkPad X1 Carbon,” the machine type 20HQ, 20HR, 20K3 or 20K4 and the serial number or S/N are printed on the bottom of the laptop. Laptops manufacture dates from 16/12 through 17/10 (for December 2016 through October 2017) are included in the recall. The manufacturing date codes can be found on the bottom of the laptop.
Hazard
An unfastened screw can damage the battery causing ovearheating, posing a fire hazard.
Incidents & Injuries
There have been no reports of overheating in the United States.
Remedy Instructions
Consumers should immediately visit https://support.lenovo.com/X1C_5GEN_RECALL to see if their laptop is included in the recall and for assistance in locating the nearest authorized repair center for inspection and repair. If the laptop is included in the recall, stop using it immediately.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.