Jensen rectangular glass tables
CPSC Recall #18-724 — February 13, 2018
Recall Summary
| Recall Number | 18-724 |
| Recall Date | February 13, 2018 |
| Remedy Type | Replace |
| Units Affected | About 5,400 |
| Manufacturer | West Elm, a division of Williams-Somona, of San Francisco, Calif. |
| Manufactured In | United States |
Where It Was Sold
| West Elm stores nationwide |
| West Elm’s catalog and westelm.com from September 2014 through December 2016 for between $480 and $600. |
Product
Jensen rectangular glass tables
Description
This recall involves West Elm Jensen rectangular glass tables. The tables have a solid wood A-frame base and a clear glass top. The table measures 76 inches long by 36 inches wide by 30 inches high. Only rectangular tables with SKU number 4737003 or 7912629 are included in the recall. The SKU number is printed on the table’s packaging.
Hazard
The tempered glass top can shatter unexpectedly, posing a laceration and injury hazard to the user or bystanders.
Incidents & Injuries
West Elm has received nine reports of the glass table top shattering. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled tables and contact West Elm to receive a free replacement table top. All known purchasers are being contacted directly by the firm.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.