HydroStat Model 3000 boiler controllers for Slant/Fin boilers
CPSC Recall #19-016 — October 18, 2018
Recall Summary
| Recall Number | 19-016 |
| Recall Date | October 18, 2018 |
| Remedy Type | Repair |
| Units Affected | About 3,900 (in addition, about 370 were sold in Canada) |
| Manufacturer | Hydrolevel Company, of North Haven, Conn. |
| Manufactured In | United States |
Where It Was Sold
| Slant/Fin distributors |
| residential boiler contractors and boiler distributors nationwide from May 2012 through July 2018 for about $185 for the boiler controller |
Product
HydroStat Model 3000 boiler controllers for Slant/Fin boilers
Description
This recall involves the Hydrolevel HydroStat Model 3000 boiler controller which is a black rectangular control unit for residential Slant/Fin VSPH boilers. It is used on Slant/Fin boilers with a serial number between 1581920 and 2476166. The boiler controller unit has six small LED lights and the word ‘Hydrostat’ on the front. The controller says HydroStat on the front and HydroStat Model 3000 on the back. The serial number on the boiler is located on the rating plate located on the top cabinet panel.
Hazard
A malfunction in the recalled controller can cause the boiler to overheat, posing a fire hazard.
Incidents & Injuries
Hydrolevel has received five reports of the recalled controllers failing to shut down the boilers after they reach the high temperature limit. No injuries or property damage have been reported.
Remedy Instructions
Consumers with Slant/Fin model VSPH boilers should immediately contact a contractor to schedule a free repair. For assistance in locating a contractor, go to http://www.slantfin.com/locator/.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.