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Lotus Foods rice ramen noodle soup cups

CPSC Recall #19-048 - December 13, 2018

Recall Summary

Recall Number19-048
Recall DateDecember 13, 2018
Remedy TypeReplace
Units AffectedAbout 239,000
ImporterLotus Foods Inc., of Richmond, Calif.
Manufactured InChina

Where It Was Sold

Whole Foods Market stores and other independent natural and specialty stores nationwide
Safeway stores in Northern California and online at Amazon.com and Lotusfoods.com from August 2018 through November 2018 for about $2.50.

Product

Lotus Foods rice ramen noodle soup cups

Description

The product involves Lotus Foods two ounce ramen noodle soups packaged in paper cups that are not microwave safe. The recalled soup cups contain organic brown rice noodles and were sold in three flavors; red miso rice ramen noodle soup, masala curry rice ramen noodle soup and tom yum rice noodle soup. The UPC code is printed on the back side of the cup to the left of the front panel.Soup FlavorCup ColorUPC CodeRed Miso Rice Ramen Noodle Soupred7 08953 65101 9Masala Curry Rice Ramen Noodle Souppurple7 08953 65102 6Tom Yum Rice Ramen Noodle Soupgreen7 08953 65103 3

Hazard

The paper soup cup’s labeling incorrectly instructs consumers to use the microwave for cooking, posing fire and burn hazards.

Incidents & Injuries

Lotus Foods has received 12 reports of the soup cups becoming extremely hot and/or sparking or catching fire during microwaving, including one report of a minor burn. Reported damage has been limited to the noodle cups.

Remedy Instructions

Consumers should immediately stop using the recalled soup cups and contact Lotus Foods for a coupon for a replacement product.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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